Awful!!! I find I spend more time on looking for the weights I need and connectors rather than actually training! No warning, no contact via letter or email. Join the 263 people who've already contributed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. If you like swimming, prepare to be hugely disappointed! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Join the 268 people who've already contributed. Like a sauna. !What a disgrace. The company needs shutting down. I have paid for a year's membership through GymFlex and have no idea how to get my money back. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Complaining to TruGym is difficult. Now they demanding me aggressively to pay 225 bc of THEIR mistake. This hasn't happened and all attempts to contact them regarding this is being ignored. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Dreadful management of memberships Id avoid this company and invest elsewhere! As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. this is extremely unprofessional. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Join the 261 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. How many stars would you give TruGym? False advertising! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Try to greet customers with a smile and always be courteous and respectful. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Date of experience: 19 February 2018 The gym had closed down suddenly in November 2021 and hasn't provided a refund. It does seem that there are other members who have also not been refunded. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. | Read 101-120 Reviews out of 262 They now refuse to refund monies taken. I then get an email in May saying I would be charged 14 per month. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). We use dedicated people and clever technology to safeguard our platform. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. because of this I was able to cancel my contract. Join the 271 people who've already contributed. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The branch (Chatham) don't even answer my emails now! No on-duty lifeguard (is this actually legal!!!). How many stars would you give TruGym? I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. The changing rooms are always clean and the same for the showers! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? 2023 Trustpilot, Inc. All rights reserved. Also more weight clamps are needed as there aren't enough for the machines and free weights. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Trugym luton are refusing to refund me 200 of my hard earned cash! Anyone can write a Trustpilot review. Staff are brilliant and very helpful. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. | Read 241-245 Reviews out of 245 We use dedicated people and clever technology to safeguard our platform. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. it's never the same amount and do not expect any sort of customer service! Having booked online, I would have expected an email letting me know. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Bring back Les Mills Body Combat please! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. After a few weeks of this i started to get upset. Ive been at this gym for nearly 2 years. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. The toilets are extremely dirty as well as the showers. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Informed them that I was moving house and therefore cancelling my membership. | Read 81-100 Reviews out of 267 How many stars would you give TruGym? This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Firstly, thank you for reporting this to us. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. In the meantime, they have been taking money out of my account. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Lovely gym with great facilities! Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Absolutely the poorest new customer relationships ever!! If you like swimming, prepare to be hugely disappointed! Friendly staff always happy to help. So far, an excellent option for a gym considering the membership prices are cheap. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Suggested companies are based on peoples browsing tendencies. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! This year I registered again with a different email address. The management are useless and very unfriendly. Great gym that everyone feels comfortable and Staff are an asset to the place. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Contact your local truGym via our online contact form. But no way to resolve it. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! so you can relax after your workout. Staff are really friendly but could be more helpful to newcomers. Correction: non-existent customer service. The trouble is they use crooks to process their member's payments. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. This week i have attended a tone class and a body pump, both were identicle. Verification can help ensure real people write reviews about real companies. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Not a problem there are always teething problems. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Broken equipment takes a long time to be repaired. Staff on the phone where rude and abrupt and not helpful at all. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The number for the centre was not being answered, neither were emails. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I was asked if Id like to suspend or cancel my membership. Verification can help ensure real people write reviews about real companies. I email head office never got a reply. Save your money, go elsewhere. Thanks. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Amazing staff who always smile when I'm swiping in and are always ready to help. Even a reminder email could have helped, Never join this gym, Its not good. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. trugym customer service. This gym offers friendly staff with excellent personal trainers. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The floor is never cleaned properly and the water dispenser has mild on it. beyond me , they have sullied their name. Absolutely shocking customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Apparently it broke down three years ago and has not been fixed. 2023 Trustpilot A/S. Good luck TruGym you are going to need it! | Read 81-100 Reviews out of 264 I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) I DO NOT RECOMMEND. The evening staff are very welcoming and friendlly. | Read 261-266 Reviews out of 266 Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. This is when we could get in the pool from February. kept it quiet from staff aswell ! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The day before, my payment had been taken. They definitely make it difficult to contact them through their website. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Your experience matters. Poor customer service and conflicting information provided by staff! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Top gym with great facilities and friendly staff that are always willing to provide support and advice. | Read 61-80 Reviews out of 255 Author: Stephen Greet, Co-founder. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. ?TruGym this is unlawful and action is being taken. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I have been trying to contact them for a refund for months and have been completely ignored. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Bring back Les Mills Body Combat please! For businesses Categories Blog. Poor customer service and conflicting information provided by staff! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. They now refuse to refund monies taken. Your experience matters. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. How many stars would you give TruGym? Anyone can write a Trustpilot review. Your experience matters. I used to be with DW you in Huddersfield then true gym took it over. I also send two emails through to them and I never even received an acknowledgement let along a response. Correction: non-existent customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Find out how we combat fake reviews. How many stars would you give TruGym? Most of the equipment is very old and remains unfixed for long periods of time. i, Be vigilant about their policies. We use cookies to ensure that we give you the best experience on our website. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I think there are more people than the capacity of gym. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. A positive and social environment to train and meet people. PREMIUM EQUIPMENT Moreover i received several very abusive emails from them in the days following. This gym is great! Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I know several members have request a standing calf raising machine. Anyone can write a Trustpilot review. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. It goes against our guidelines to offer incentives for reviews. Would definitely recommend to a friend especially with the ladies only facility. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Companies can ask for reviews via automatic invitations. Staff members were a mix bag. Don't join this gym. Join the 261 people who've already contributed. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I paid for a year membership and at that point had several months left. I signed up to the gym and have been going daily as i am very consistant with my training. Im going to have To cancel direct debit. How many stars would you give TruGym? Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. How many stars would you give TruGym? THE WORST customer service i have ever had the misfortune to encounter. Plus, you avoid the $5 phone payment processing fee. Consistently fail to keep to their own opening and closing times. Lots of equipment to use and is open to everyone. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Published on: January 2, 2023. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Once my payment went through I got an email saying that they are closed. We also ensure all reviews are published without moderation. Awful showers. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Cancelled after one year membership. I've always felt so welcome at TruGym and enjoy making my daily trips.
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