Trustpilot is assessing this review in accordance with our flagging process. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Best, Lorraine Brule Global Customer Service at Regus. I was using virtual office space. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Avoid at all costs. Such companies should not exist. I called Regus account desk and Dom S. got my call. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Please email me at Lorraine.brule@regus.com with your company name and details. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I posted the review here and Sandra replied to me. This company has the worst customer service I have ever experience in my life. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. (Update) Do not delete my post! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . We have a team of specialists available 24/7 to help you find the best solution for your business. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Our coworking spaces are designed with collaboration in mind. She apologized to me and promised me to rush to send me it by coming Wednesday. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Share your photos and videos with others to prove the truth of your words. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I was using virtual office space. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Manage all of your workspace and business needs. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. It won't go in any direction! I sent Regus how my retainer process is going? That exception is made on the understanding that an additional service retainer is payable. I cannot stress enough the lack of professionalism and poor service. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Transparency is very important to us, and all services can be opted in/out through your online account. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Anyone can write a Trustpilot review. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. They said usually they will refund the retainer one month after the lease is over. I will be taking legal action if this is not returned within 28 days (31/03/2023). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I have been renting an office space at Regus in Kings Hill for over 12m now. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Need to find a different location? As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Receptionist only can communicate by email, even for the most important things for your business. I have been renting an office space at Regus in Kings Hill for over 12m now. They are scammers, and incredibly dishonest. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Contact: +65 [protected] Repeated attempts to contact Customer Service have been blown off or ignored completely. He hung up my phone rather than transferring my call to them. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. When could I get my retainer back? I would love the opportunity to help further but havent been able to identify your account. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. It goes against our guidelines to offer incentives for reviews. But change is necessary and you as a change manager will be expected to lead from the front. All rights reserved. Manage your Regus account in one place and make bookings on the move. Thank you, Lorraine Brule Global Customer Service at Regus. Were clear about this from day one. Appreciate your immediate reply. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Unacceptable billing practices. October 6 Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I would love the opportunity to help further but havent been able to identify your account. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. *Ts&Cs apply; participating locations only. This is really bad customer service. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. The company left an official comment to this complaint. Office staff are always friendly. I couldnt see your email address or Regus account reference in your message. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. If it has been longer than 30 days, please get in touch so we can investigate further. this is absolutely gross and scam. Browse our full range of products and services. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! The vital skills students learn will be immediately applicable to their careers. We found a responsible person where we inform her about the problem. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. So last week I logged in to cancel my membership. Lets find the right workspace for you and your team. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. It is IMPOSSIBLE to get them to stop charging. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Its an automated process. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. This will surely increase the credibility of your complaint. If you were to take direct space or a sublease you would also see these fees in your rent annually. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Our team members have always been in touch with you and worked with you to rectify this matter. Any that you do not require can be opted out through your online account. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I couldn't get my retainer and called them. I would recommend that anyone considering using this company to think again! There is non existent customer service department. They charge an excessive retainer fee. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Here are 8 tips for writing great reviews. Hi Hannah, Im sorry if you felt the need to escalate this. Thank you, Lorraine Brule Global Customer Service at Regus. It's an automated process. Regus flagged this review for containing harmful or illegal content.Read more. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We have a team of specialists available 24/7 to help you find the best solution for your business. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Find event and ticket information. Requesting your retainer refund is very easy: simply log into your online account (i.e. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We appreciate your business. Great discounts. I really thought that this company would be a good option for expanding our business. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way.
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