Kind regards, You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. i made an account a day ago and i tried contacting them to cancel my account. myRegus asks for Credit Card as well as DragonPass in Payment Details. Account Number: [protected] . Office staff are always friendly. We had to request our retainer (deposit) of over $6000 at the end of our lease. This cost me: Askcenter staff for availability and pricing. Thank you, Products used:I signed up for a virtual office space. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. No refund/credit if less than 5 days. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. I can see those individual prices, but can you expand on how you would join DragonPass for free? I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. I understand and appreciate that youre disappointed, and would really like to help. Build your presence fast, anywhere in the world. This was the most frustrating service that I ever experienced. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We have checked and cannot find any payment details set up in your account. Can I use a business lounge if I have a coworking or a private office booking on the same day? It is just because of the nature of my job. I wish you all the best for all your future endeavors. Regus membership gives you access to workspace in thousands of locations around the world. This company is intentionally misleading customers to keep them in contracts. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Due to covid, my business is shifting almost solely to an online service and I no longer need the office. We use dedicated people and clever technology to safeguard our platform. Without further options, I contacted my credit card company and they put a stop on the payment. Assistant Global Customer Service at Regus. Lorraine Brule The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I would not recommend thia company. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. It then states that you must provide this written notice at least three months before that end date. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Wow, Hi Jane, Lorraine Brule I am surprised that youre now challenging this known process. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. They will ignore your requests and continue to bill you. If you were to take direct space or a sublease you would also see these fees in your rent annually. Guide to the DragonPass lounge membership program. Its important to think of the business you are trying to end your term without proper notification. Why have me sign a contract if you aren't going to keep your word? The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. When you sign up for a monthly experience, you are assured that you can cancel anytime. GO LITERALLY ANYWHERE ELSE. this is absolutely gross and scam. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. We sent them proof by email confirming that we could use the machines. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. I was using the regus for couple years. Find workspace. First month - $650 At the end of your contract, they will automatically renew you without a signature and without consent. Hi Mike, Im sorry if you felt the need to escalate this. However when I went to check out online, their web site went blank. Manage all of your workspace and business needs. Your email address will not be published. It goes against our guidelines to offer incentives for reviews. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. I have been transferred to a new location. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Service 110 Value 107 Shipping 48 Absolutely unacceptable behavior. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Stay away!! I found someone. I would love the opportunity to help further but havent been able to identify your account. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . You will not be able to engage with anyone capable of resolving dispute or concerns. However they denied my request, insisting that I had to pay for another month of service. Kind regards, The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. There is absolutely zero opportunity to engage with the corporate infrastructure. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Access our extensive global network of business lounges, coworking areas, or office spaces. This is the first time I am ever writing a negative review for any company in my life. Michelle Spire avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Platinum membership includes access to an office. I hope youll continue to serve more and more people and make their life happy and prosperous. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. It should have been very easy to secure me as an advocate for the company. Any service that you do not require can be opted out through your online account. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Platinum Plus costs about $300 more, but it really wasn't clear why. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Horrible Customer Service and Billing Practices! Pricing and eligibility depends on the lounge operator. It was a nice experience with the club. Regus flagged this review for containing harmful or illegal content.Read more. Where appropriate, well also take steps to prevent the situation from happening again. This comment was posted by a verified customer. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Thanks for your services, we will make sure we don't recommend you and take our business else where. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And they do not have to provide any notice to you at all. I would like to request you to cancel my membership with you kindly. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I have enclosed the cancellation fee with this letter. If we . It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. I hope youll continue to serve more and more people and make their life happy and prosperous. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Our team is ready to answer your questions. This company bills you for services you do not use. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. 205 0 obj <>stream And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. I didn't know if the transaction actually went through. they charged me twice and theyre being difficult.. please help. Deplorable behavior by Dr. Carrie Jaffe. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. Dear Ms/Mr {Name of the Recipient}, You can also choose a coworking or office membership for 5,10, or unlimited days a month. Restoration Fee - $290 ($3.50 per square foot) She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. For clarity, you were also charged a retainer top up. Regus helps businesses find and create the right workplace for their people. Fully equipped spaces for gatherings of any size. Can I roll any unused coworking and office days into the next month? All of our templates are completely free to use and are designed to save you time and hassle. Mailforwarding, Hi Martin, Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. This is a very unprofessional way of handling the situation as this concerns health and safety. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount.
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