While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Simply add a few details about yourself and the application will be submitted in minutes. They are a credit card company never has an HSA ever asked me for receipts before ever. WEX appreciates the BBB bringing this to our attention. I have no issues getting prescriptions. I send that in and thats not good enough. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. In today's video, I am talking about the Wex Fleet card. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Gift & Loyalty Cards, ISO/Agent Program Insert the card into the pump or attendant swipes the card in the station. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. I really would love to accept the Voyager card here at our business. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Fleet cards go by a few different names. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. This review will focus on Wexs payment acceptance products for merchants. Your email address will not be published. They can limit the type of fuel purchased, i.e., only diesel. Worst company in my 50 years of being in business ! Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Worse liar company. Check out the links below to access frequently asked questions and video tutorials to make your job easier! It is not intended as legal or financial advice. At WEX they act as stewards of their communities. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). This company didnt send me any Cobra benefit and ignored my requests. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. See Which Processors Offer No Monthly Fees And No Contracts. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? The Problem is this Wex froze my credit card HSA account they want receipts. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Nicole It's a cut throat industry. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Who do I contact? Wex has made many acquisitions, including eNett, Optal, and benefitexpress. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. They have a long history of giving back, engaging with local. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. In the Funded Amount field, enter the amount of the money code. Wont return as a customer. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Look up and select the card you want to assign. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Fleet cards can also limit the number of transactions or caps on each transaction. As a result, standard interchange rates that are the standard of such networks are not applicable. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. This allows us to see the company through a different lens or perspective than we normally would. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Please please please read reviews and stay away of this company. Bonsai Point of Sale Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. They are trying to cover up their lies by sending some spam emails as well. Portland, ME USA 04101. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. This has to be huge fraud case. Get the latest Health Trends & Insights news in your inbox. It is a shame, I was a client for about 20 years. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! However, they all have different requirements and costs for acceptance. To create a new policy, click Policy Management in the top menu, then Create New Policy. Enter and confirm an email address. NO. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. ERGs drive diversity by fostering new bonds and communities across the company. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Worst gas card ever. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Both private businesses and the government use fleet cards. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. It is also a great way to encourage businesses to start spending again as many consider curtail spending. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Get started. WEX, Inc. is ran by idiots. Enter a note in the Comment field, if desired. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Hard to get a hold of. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Choose Prompts in the top menu, then Update Prompts. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. 3 reasons we see people flipping to a fuel card: Apply Now Merchant Cash Advance If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. He has also researched and published reviews about nearly every payment services provider and processor. Store Branded Cards Fleet card offering without a traditional card network. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Referral Partner Permissions. How do I qualify for Love's Express Credit? This wide-angle prime lens may be compact but it packs powerful features. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports WEX Fleet cards are to be used only for fuel purchases or roadside services. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Our card works at a variety of merchants. Click Look Up Cards. Women play an important role at WEX. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Below is a detail of the most common types of fleet cards. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Our card works at a variety of merchants. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Fleet cards are mainly used for gas purchases, but they offer additional benefits. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. show more WEX Reviews Their final email to me was, yes it sucks but sorry. ERGs drive diversity by fostering new bonds and communities across the company. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Watch this corrupt company and dont use them for your poor employees. Wex and Voyager cards can be used at any participating gas station. Having issues making the most of your WEX experience? Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Thats where Level 3 enhanced data comes in. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. More information on those can be found here. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Im paying it off in a couple weeks and closing the account. EFS/WEx decided to debit our account and send us a check. UPDATE: Not menti. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. INACTIVE makes the card unavailable to use. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. I just got my second invoice from WEX. There are a few Wex Inc. complaints about its contract terms. Set the Validation type, which determines how the prompt must be entered by the card user. This is why their CEO gets 9 million per year ! As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. As part of a very successful multinational company with annual profit in the extremes of 88+M, Phillip created this website and has written over 1,000 articles regarding all things payments. High-risk merchant services provided through Electronic Merchant Systems (EMS). A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! We are former TCheck Customer, used it mostly for paying lumper fees. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Deny most claims with no reasons. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation On the Card Details screen, set up the info needed for this card, including policy number and card status. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Fleet cards differ from commercial credit cards in a few ways. But any dental work or Vision appointments are denied. Women play an important role at WEX. NEVER let this company get your bank info. This allows us to see the company through a different lens or perspective than we normally would. WEXs unethical business practices have negatively impacting my credit as well. The search results appear on the bottom of the screen. Exceptions are even color-coded to make them easier to prioritize. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Wright Express is backed by its own bank, while Voyager partners with US Bank. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Dont use them, spread the word not to use them, I will be posting on every review site. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls EMV Credit Card Machines Fraudulent? There is some complexity to how fleet cards work. Furthermore, there are specific store-branded card networks offered by particular brands. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Your as bad as our government, you killed my job my career. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Related Article: Introduction to Credit Card Processing Rates and Fees. Right during our most busy time of the year. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Processing statements are intentionally complicated so that they can overcharge you. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. In the Policy Number menu, choose the policy that will receive the limit. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. You bet. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Also, cant use funds from previous year for 3 months after the new year. Just give me my money! Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. The benefits are straightforward. On the card detail screen, click Add Prompt. See Who The Worst Processors Are. None of which have been successful. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Im now on my 3rd time submitting the form to them. The current policy limits are displayed. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. They are nightmare if there is a problem. My monthly statements went from $155 to $914! Customer service is miserable. Disreputable? It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. I still cant get Wex to just distribute my HSA to my new employer. The card can be used to purchase any type of fuel, including gasoline and diesel. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. I have no choice but to involve my attorney for CEASE and DESIST. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Ready to see pricing for your specific business? The money code information displays at the top of the screen. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. We have no recourse. Some cards can be set to require the employee to enter mileage at the time of purchase. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Track fuel expenses automatically. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Karma wins in the End Description of Complaint: and wont correct it. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Get clarity before you switch. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Where does it work? That means finding a processor who is familiar with B2B transactions. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. The most common fleet cards are by Wright Express (Wex) and Voyager. Do NOT use this company if you can avoid it. The Verifone machine is universal, and can be used with many different processors. Which I give them, but now Im denied? SEE WHO SPENDS WHAT, WHERE AND WHEN. In business, time is money. WexLocationCode.setTransientValue("wex02");
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