JEVAR IS WHO HANDLED MY CALL. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Louisiana This material may not be published, broadcast, rewritten, or redistributed. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Email: This information has not been added. Sign in, or if youre new to StubHub, sign up for free. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Since its inception 22 years ago, StubHub has grown to 800 employees. The seller would net $85.. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. After this experience, I'll take my business elsewhere. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. We'll email you when an event is canceled. NewsletterDollar ScholarStill learning the basics of personal finance? It is taking Stubhub about 120 days to process refunds. All you need to do is follow these short steps below: Voil! Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. I saved to buy expensive tickets as a gift for my wife and now we cant go. Check out the table below to see the best alternatives to StubHub. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Another way you might reach the company is by sending them an email. Get useful tips, expert advice and cute animals in your inbox every week. . Thanks SO much! DoNotPay doesnt care about that. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Bradley R. Hightower. Maryland: For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. On March 7th, StubHub emailed Marrali a copt of its refund policy. Go ahead and file a chargeback on your credit card. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Your online site is a disaster, It does not work to apply a credit. For customer support people can visit their help topics to search for answers to questions or browse popular topics. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. The company does have something they term FanProtect Guarantee in its User Agreement. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Ads by Money. Dorado, PR 00646, Metro Office Park We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. I been buying and selling for 12 years with them. How can I email stubhub to refund tickets for a cencelled event. We are changing the way you register and sign-in to the StubHub Community. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . "So were afraid that its just gonna be money thrown to the wind.. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Find contact information here. There's a class action lawsuit against StubHub from other customers who want a refund too. Keep in mind that you may not be refunded in money. Ticketmaster will be the only place selling VIP Tickets though. Who do I contact? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We do still love going to events and want buying tickets online to be easy and safe. The corporate office phone number is 415-222-8400. And never again. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. / What happens when an event is canceled. Events postponed or rescheduled won't be refunded, Fowlks said. Let us teach you the major money lessons you NEED to know. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. All rights reserved. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Reply anytime to let us know how we can improve. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub changed its refund policy about a month ago. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. on 2/28 at 12:51PM All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Customer Service training is needed. Poor customer service is the biggest pet peeve to DoNotPay. See if youre using the right email and password. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. AND TOLD ME THAT "Recine. No problem. To reach Customer Support call 1-866-788-2482. This number works. The cash refund will be issued by May 31, 2021 and will. The old bait and switch! You never know when you might find yourself financially strapped - the good news is you have options. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Have an idea for StubHub? BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate?