Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. eBay Item Returned Damaged? This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Get streamlined shipping at no extra cost Simply pay the cost to ship. There are several ways you can send an item back to the seller. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. No message before opening a claim. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. What happens if the item is lost while it's being returned? Heres how to send your own label from the View return details section: Shipping labels for international returns. It doesn't count against your ratings but it doesn't look good when potential buyers see this. Dont let it! Anyway, I don't think you should publicly announce your refund offer. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Here are some of the most common ways eBay sellers are scammed. Start an item not as described claim, cite damaged in transit, and get a full refund. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. Why would you risk having your seller rating dinged over a $4 item? Here's how to send an eBay shipping label from the View return details section: I sold hundreds of items with 100% feedback. Learn more about our signature confirmation requirements. This may take a few days. We would refund a buyer if an item was damaged. The seller will also pay for return shipping. Each year they make it more and more difficult for sellers, especially dealing with problem returns. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Returns & Refunds | eBay Who is responsible for return shipping costs? Comment below and let us know what happened and how you resolved it. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. And there not even any hassle. I worked retail for 35 years. And keep calling back if needed! How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. Bumper may require modification if your vehicle has a tow bar fitted. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. You shouldnt have problems getting back the money that the item is worth. Jen in Indiana. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Return shipping for buyers | eBay For more detail, read our blog on fixing scratched lenses. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. What happens if the item is damaged while it's being returned? eBay is taking action to protect sellers for shipments to and from British Columbia. Select your carrier and enter the tracking number. Return postage for buyers | eBay Is Getting a Refund for a USPS Late Delivery Possible? Defective. See our Partial refund guidelines for more details. I grew up in Central Florida and have lived here my whole life. 4 min article. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. I sent an item back to the seller, but it got damaged at some point in the shipping process. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Thanks for all you do. 04:43 AM. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. To ensure there are no delays with your return, provide the necessary customs information to the buyer. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Photographs show that you have lived. -Unknown. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. It depends on the reason for the return. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. You can offer returns on individual or all items and distinguish between domestic and international return policies. Some sellers . not all. Find It In Seconds! As a seller, I know when I'm being ripped off or when someone is being truthful. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Just initiate it as such, and the seller can either approve or deny it. Next, clean the lens with dish soap and dry with a microfibre cloth. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. 05-11-2014 You can choose whether to accept returns if a buyer changes their mind about a purchase. I was calling them to see what my options were. Who pays for return shipping cost on items damaged during shipping? - eBay If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Recycle the old glasses. Spread the word, we know how to break the . Our app can also digest the company's return policy and help you send the faulty product back. How do I initiate a claim? I think you need to learn not to take things so personally and choose your battles more carefully. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. When a case is opened, the buyer is asked to upload photos and offer details of the item. Why would the buyer be liable for return shipping if damaged by the carrier? Damaged Item Who Pays Return Shipping? I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Who pays return shipping on eBay? - Quora You must have gotten just the right customer service rep at just the right time to have had no problems. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. You won't be able to re-open the request once it's closed. For items that have a total cost of $750 or more, signature confirmation is required. But , as we all know, not all sellers (or buyers ) are honest. Tips for returns
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