Your voucher is normally issued 48 hours before the pick-up time. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Surely it's illegal in USA to drive with no insurance. There are too much additional insurances taxes etc. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Keep copies of all relevant documentation you are asked to complete. If you cannot find the confirmation email, please contact us via our website. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. In that case, please contact your bank for additional details. @ Vicpak. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Your rental credit will expire after 2 years. Thanks! After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Your browser settings can be set to inform you before receiving a Cookie. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If additional information is required, the process may be extended for another 28 calendar days. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Please read the following to know what is included/excluded in our coverage offers. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. 185. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. The permit you may need depends on which country youre visitingand how long youre staying. However, this is not true. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: 1 Previous_Golf_5959 2 mo. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Yes. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Wisecars does not own or operate any Car Rental Companies. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Lorem ipsum dolor sit amet, consectetur adipiscing elit. However, please keep in mind that any changes that you make to your booking will probably change the rental price. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Alternatively, just sign in or register using your Google or Facebook account. Wisecars does not own any physical locations or offices. You will have to leave a deposit for the fuel. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Anyone can write a Trustpilot review. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Cancellation Protection can be purchased only at the time of booking and is not refundable. It was very easy to make reservation and booked a rental car in a few minutes. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. You may need an international driving permit (IDP) to drive in some countries. Minimum age requirements on larger cars may also be higher at some locations. There rating is probably false and it never mentioned a basic passage. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Even a basic insurance. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Wisecars customer support is available 24/7. What's Wisecars' cancellation policy? You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Save. In all these cases, you will receive no refund of the money you have paid. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. If you have any questions, please feel free to contact us. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Wisecars falsely advertised vehicles for rental on their website. The Car Rental Company must give its consent to repairs and replacements. Special price and hope that it will be the same at location. Email: cancellations@wisefandi.com Fax: Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. All rights reserved. Never ever use Wisecars. You can present the voucher either in a printed version or a digital form (such as from your smartphone). 21 helpful votes. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. 49 reviews. When you return your car, the car rental company will check it, and charge you for any damages. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Please note that all additional drivers must also show a valid driving licence at pick-up. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Wisecars does not take responsibility for partners response times. Use small print to hide from truth. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. To improve our service and website, we may use small data files known as Cookies. Please note, making a new booking may result in the change of the Car Rental Company. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars is not liable for services or bookings not full-filled due to force majeure. Date of experience: 07 February 2023. We will send you your rental voucher 48 hours before your pick-up time. Your contract for car rental will be between you and the Car Rental Company. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Please make sure you return the vehicle to the same rental company from which you collected it. Mi az a Trustindex? It is highly recommended to call the police even for the smallest of damages. 2023 Wisecars. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. We at Wisecars put together a list of the most important information travelers often miss. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Wisecars cannot amend the drop-off time once the rental has already begun. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Mr. Mateusz. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. There might be differences based on offers. In most locations, the minimum renting age is 21 years. Garantljuk, hogy minden rtkels vals. Due to this protection, it cannot be read by any third party. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Cancellation Protection can be purchased only at the time of booking and is not refundable. This one doesn't really need an explanation. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In such circumstances, we will cancel your booking with no liability whatsoever. Trustpilot is assessing this review in accordance with our flagging process. They may be needed if you wish to make a claim. This information must be sent via email and give Wisecars the relevant details of the incident. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. The rules that apply to the main driver also apply to any additional drivers. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Amendments can only be made up to 48 hours before the pick-up time. See the full list of exclusions under section Deductible Protection Products will not cover. The use of our website signifies your acceptance of these Terms of Service. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. All bookings include free cancellation up to 48 hours before the pick up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Excellent! When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. 2023 Wisecars. Please note, it is your responsibility to provide all the above-mentioned documents. In most locations, the minimum renting age is 21 years. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Renting a car and want to make sure you know how car rental works? You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Your contract for car rental will be between you and the Car Rental Company. 2023 Trustpilot, Inc. All rights reserved. In that case, please contact your bank for additional details. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Click on Menu "Subscriptions". Their cancellation policy is flexible and their customer support seemed quick and very helpful. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars is an independent travel broker who does not represent any particular car rental company. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. I'M TRULY IMPRESSED. Please read carefully the terms of the Car Rental Agreement before signing it. They were cheap but the quality of the car was the worst I have ever seen on a used car. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. In all these cases, you will receive no refund of the money you have paid. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The Car Rental Company must give its consent to repairs and replacements. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars will inform the complaint submitter on how to proceed if needed. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. What's Wisecars' cancellation policy? If not, you will need to purchase the cover at the car rental company counter. available for purchase from the car rental company, or. What's Wisecars' cancellation policy? If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Please note that all additional drivers must also show a valid driving licence at pick-up. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. All rights reserved. 2023 Wisecars. Wisecars is an online vehicle rental broker. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Wisecars will inform the complaint submitter on how to proceed if needed. If your additional driver is under 30 or over 65, please check your car's terms and conditions. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. A common issue that many vacationers face abroad is unfair fuel policies in car rental. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Reduce your carbon footprint by selecting a greener car hire option. Some of this include complete insurance and others do not include it at all. Keep copies of all relevant documentation you are asked to complete. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Amendments can only be made up to 48 hours before the pick-up time. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. He explained to me patiently and clearly. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Dear Paul,Thank you for contacting us! Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Wisecars does not own any physical locations or offices. All related documentation must be kept if an insurance claim is submitted. Wisecars will not sell or rent any personally identifiable information. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Please make sure you return the vehicle to the same rental company from which you collected it.